At Zenohub, we are committed to making your travels more comfortable, and that includes providing a transparent and hassle-free shopping experience. If you are not completely satisfied with your purchase, we are here to help. Our return and refund policy applies consistently across our entire product catalogue, including our travel comfort items and portable electronics.

1. Return Window & Eligibility

• Return Window: We accept returns within 30 days from the exact date the tracking number shows the package was delivered to your address.
• Condition Requirements: To be eligible for a return, items must be completely unused, undamaged, unaltered, and in their original packaging with all factory seals intact.
• Catalogue Coverage: This policy applies strictly to our official collections: Earplugs, Eye Masks, Neck Pillows, Travel Blankets, and Mini Handheld Fans. The only exception is items explicitly marked as "Clearance Sale" in an active promotion, which are not eligible for returns.

2. Specific Return Scenarios & Coverage

Regardless of our general policy, we provide clear procedures for the following specific situations:

• Product Never Arrived: If your order tracking has stalled or has not been delivered within our promised shipping timeframe, please contact us immediately. We will initiate a carrier investigation and offer you a full refund or a free replacement.
• Product Arrived Damaged: If any of your travel gear or electronics (such as the Mini Handheld Fan) arrive damaged due to transit, please take clear photos of the damage and contact us within 48 hours of delivery. We will ship a brand-new replacement immediately at no extra cost to you.
• Wrong Item Received: If you receive a product different from what you ordered (e.g., wrong color or wrong collection item), please contact us with a photo. We will provide a pre-paid shipping label to return the incorrect item and send the correct product instantly.

3. Hygiene & Product-Specific Return Conditions

To ensure the health and safety of all our customers using travel accessories, specific conditions apply to our product collections:

• Earplugs & Eye Masks (Strict Hygiene Items): For hygiene reasons, earplugs and eye masks can only be returned if they are completely unopened and their original plastic seal or factory packaging is entirely intact. Once the packaging has been opened or compromised, these items are non-returnable and non-refundable.
• Neck Pillows & Travel Blankets: These comfort items must be free from any signs of use, odors, pet hair, or laundering, and must be returned in their original storage bags.
• Mini Handheld Fans (Electronics): The fan must be returned in its original box with all original accessories, including the charging cable and user manual. It must not show any signs of physical damage or misuse.

4. How to Initiate a Return

You can initiate your return using one of the two authorized methods below:

1. By Email: Send an email to support@zenohub.store with your order number, the specific product you wish to return, and a brief reason for the return.
2. By Phone: Call our customer support team directly at + 1 (715) 807-8412 during our business hours (Monday to Friday, 9 AM – 5 PM EST).

Important: Returns sent back to the manufacturer or back to our address without prior written approval and a return authorization number from our support team will not be accepted or processed.

5. Return Shipping Costs & Restocking Fees

• Return Shipping Fees:
  • If you are returning an item due to a change of mind or personal preference, the customer is responsible for paying the return shipping costs.
  • If the return is due to our error (damaged, defective, or incorrect product received), Zenohub will provide a pre-paid return shipping label, and you will pay $0.
• Restocking Fees: Zenohub does not charge any restocking fees for returned items.

6. Refund Process, Timeline & Method

• Inspection: Once your return package is delivered to our facility, our team will inspect the item within 2 business days to ensure it meets our eligibility criteria. We will notify you via email regarding the approval or rejection of your refund.
• Refund Method: All approved refunds are automatically issued back to your original payment method used during checkout. We do not issue store credit for returns.
• Refund Timeline: Once approved, the refund will be processed immediately on our end. It typically takes 5 to 7 business days for the funds to reflect in your account, depending entirely on your bank or credit card issuer's processing times.

7. Governing Law & Jurisdiction

This policy, its terms, and all purchases made on Zenohub are governed by and construed in accordance with the laws of the United States. Any disputes arising from or relating to our return and refund process shall be subject to the exclusive jurisdiction of the state and federal courts in the United States.

8. Contact Information

For any questions regarding our Return & Refund Policy, please reach out to us:

• Business Name: Zenohub
• Email: support@zenohub.store
• Phone: + 1 (715) 807-8412
• Physical Address: 280 Hodges Rd, Kingstree, SC 29556, United States
• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)